At Knives From Japan, we understand that the final step in your journey—the moment our carefully curated blades arrive in your hands—is as crucial as the selection itself. Our clients, from professional chefs in bustling city kitchens to dedicated home cooks and discerning collectors, share a common demand: reliability, clarity, and care in delivery. We have crafted our global shipping policies to honour that demand, ensuring the artisanal tools you trust are delivered with the same precision they embody.
Our Shipping Process & Timelines
Every order is handled with meticulous attention. Upon receipt of your order, our team requires 1-2 business days for processing. This includes the careful preparation, quality assurance, and secure packaging of your items—whether it’s a single Aogami Super gyuto, a complete 3-piece knife set, or essential 1000 Grit Whetstones.
Once your parcel is dispatched, you will receive tracking information to follow its journey. We offer two distinct shipping methods, designed for different needs:
1. Standard Tracked Shipping (DHL / FedEx)
Cost: £12.95
Delivery Time: 10-15 business days after dispatch.
Ideal for when you desire a balance of speed and value. This premium courier service provides detailed tracking and reliable handling, ensuring your precious cargo navigates its global journey with the utmost security. Recommended for time-sensitive purchases or when you wish to plan your culinary projects with greater certainty.
2. Free Standard Shipping (EMS)
Cost: Free on all orders over £50.
Delivery Time: 15-25 business days after dispatch.
Our commitment to accessibility. For orders meeting the minimum value, we are pleased to offer complimentary shipping via EMS. This reliable postal service ensures your tools reach you safely, allowing you to invest more in the craftsmanship itself. Perfect for thoughtful upgrades to your kit or when planning ahead for your next culinary milestone.
Our Global Reach & Commitment
We proudly serve customers worldwide, believing that passion for exceptional cutlery knows no borders. (Please note: Deliveries to certain remote regions and specific areas within Asia may be subject to restrictions. Please contact us prior to ordering if you have concerns about your location.)
Our mission—to simplify the overwhelming world of Japanese cutlery and deliver authenticity directly to you—extends through every stage of delivery. We handle customs documentation and complexities for you, striving for a transparent and hassle-free experience.
Upon Delivery: Care & Satisfaction
Your partnership with us continues after unboxing. We stand behind every hand-forged carbon steel blade, every ergonomic Western handle, and every diamond sharpening steel. If, for any reason, your purchase does not meet your expectations, we offer a straightforward 15-day return policy from the date of receipt.
Remember, a sharp knife is a safe and joyful knife. We encourage you to explore our ACCESSORIES section, from Ceramic Water Sharpeners to Hasegawa cutting boards, to complete your kitchen ecosystem and maintain your blades in peak condition.
Payment: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, global transactions.
Questions? Our dedicated team is here to assist with any delivery inquiries. Please contact us at [email protected].