FAQ

We specialise in authentic Japanese steels, catering to both professionals and discerning collectors. Our range includes high-performance Aogami Blue/Super (Blue Paper Steel) for exceptional edge retention, Carbon Steel for traditional sharpness, and stainless options like AUS-8, AUS-6, FC61, and Cromova 18 for durability and corrosion resistance. Each steel is selected for its specific properties to suit different culinary tasks and preferences.

Yes. We offer carefully curated 2 or 3-piece knife sets for a complete start or upgrade, as well as specialised knives like Boning and Carving Sets. To maintain your investment, we provide essential ACCESSORIES including 1000 Grit Whetstones, Ceramic Water Sharpeners, Diamond Sharpening Steels, and premium Hasegawa cutting boards to create a complete kitchen ecosystem.

Japanese knives are renowned for their precision and harder steel. Consider your primary tasks (e.g., general-purpose gyuto, delicate santoku), preferred balance between edge retention and ease of maintenance (carbon vs. stainless steel), and commitment to using appropriate cutting boards and regular honing/sharpening. Our website menu is organised by steel type and category to help you navigate. A 1000 Grit Whetstone is an excellent starting point for maintenance.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, global transactions. Our checkout process is designed to be straightforward and secure.

Currently, our focus is on a seamless purchasing experience. You will receive detailed tracking information via email once your order is dispatched. For any inquiries regarding past or current orders, please contact our team directly at [email protected].

We proudly offer global delivery to most countries, bringing Japanese craftsmanship directly to your kitchen (please note: some remote regions and specific areas within Asia may have restrictions).

Standard Tracked Shipping (DHL / FedEx): Cost is £12.95. Delivery occurs within 10-15 business days after dispatch. This premium option includes full tracking and is ideal for time-sensitive purchases.

Free Standard Shipping (EMS): Complimentary on all orders over £50. Delivery takes 15-25 business days after dispatch. This reliable service is perfect for planned upgrades.

All orders require 1-2 business days for careful processing, quality assurance, and secure packaging before dispatch.

Yes, a crucial part of our service is managing the logistics. We prepare and handle all necessary customs documentation for your shipment. However, please be aware that any import duties, taxes, or brokerage fees levied by the destination country are the responsibility of the customer. These are not included in our prices or shipping costs.

We stand behind every product. If your purchase does not meet your expectations, we offer a straightforward 15-day return policy from the date you receive the item. The item must be in its original, unused condition with all packaging. Please contact us at [email protected] to initiate a return and receive instructions. Return shipping costs are the customer’s responsibility unless the item is faulty.

A sharp knife is a safe and joyful knife. We recommend:

• Hand-wash and dry immediately after use. Avoid dishwashers.
• Use appropriate cutting surfaces (wood, plastic, or our recommended Hasegawa boards). Avoid glass, stone, or hard composite materials.
• Store safely in a knife block, on a magnetic strip, or with blade guards.
• Regularly hone your knife with a Ceramic or Diamond Sharpening Steel to maintain alignment.
• Sharpen periodically using a 1000 Grit Whetstone or our Ceramic Water Sharpener to restore the pristine edge.

Explore our ACCESSORIES section for all maintenance essentials.