Privacy Policy

At Knives From Japans, we believe in the integrity of our craft. Just as we forge and curate blades of exceptional quality and reliability, we approach the handling of your personal information with the same precision, respect, and unwavering commitment to security. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website knivesfromjapans.com or make a purchase from us.

Our clientele—ranging from professional chefs and dedicated collectors to discerning home cooks—shares a passion for excellence. We are honoured to serve a global community and are dedicated to protecting your privacy with the clarity and transparency you deserve.

1. Information We Collect

To provide you with a seamless and secure experience, from browsing our collection of Aogami Blue/Super steel knives to finalising your order for a 1000 Grit Whetstone, we may collect the following types of information:

• Personal Identifiers: Name, billing and shipping address, email address, and telephone number.
• Commercial Information: Records of products purchased or considered, such as specific knife sets (2 or 3pc), steel types (e.g., Carbon Steel, AUS 8, Cromova18), or accessories from our range.
• Payment Information: When you make a purchase, our secured payment processors (e.g., Stripe for Credit Cards, PayPal) collect your payment details. We do not store full credit card numbers on our servers.
• Technical Data: Internet protocol (IP) address, browser type, operating system, referring URLs, and information on your interaction with our website.
• Communications: Copies of your correspondence with us if you contact our support team at [email protected].

2. How We Use Your Information

Your information is used with the focused intent of refining your experience, much like honing a blade to its perfect edge:

• To process and fulfil your orders, including shipping and customs documentation for our global customers.
• To communicate with you about your order, account, and our products (e.g., updates on new BRANDS or CERAMIC WATER SHARPENERS).
• To screen orders for potential risk or fraud, in line with our commitment to Secure Global Transactions.
• To improve, test, and optimise our website’s functionality and user experience.
• To comply with any applicable legal obligations.

3. Sharing and Disclosure of Information

We treat your data with the confidentiality reserved for a master craftsman’s techniques. We do not sell your personal information. We may share it only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, conducting business, and servicing you (e.g., payment processors, shipping carriers like DHL or FedEx, IT support). These partners are contractually bound to use your data solely for the services they provide to us.
• Legal Compliance: If required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

4. Data Storage and Security

Your personal data is stored on secure servers. We implement a variety of technical and organisational security measures—including encryption, firewalls, and secure socket layer (SSL) technology—designed to protect your information from unauthorised access, alteration, or destruction. Our checkout process is secured with advanced encryption, mirroring the reliability we build into every product.

As we serve customers worldwide, data may be transferred to and processed in countries outside of your own. We ensure such transfers comply with applicable data protection laws and that your data remains protected to the standards described here.

5. Your Rights

Depending on your location (including under regulations such as the UK GDPR and other global privacy laws), you may have rights regarding your personal data, including:

• Access: The right to request copies of your personal data.
• Correction: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data, subject to certain conditions.
• Restriction & Objection: Rights to restrict or object to our processing of your data.
• Data Portability: The right to request transfer of your data to another service.

To exercise these rights, please contact us using the details below. We will respond to your request in a timely manner, consistent with applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small files placed on your device that help us understand how you interact with our site—for example, which knife sets or ACCESSORIES you view.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

7. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised effective date. We encourage you to review this page occasionally.

8. Contact Us