Returns & Exchanges

Our Commitment to You

At Knives From Japans, we serve a global community of professional chefs, dedicated collectors, and discerning home cooks who share a passion for exceptional craftsmanship. We understand that the tools you choose are an extension of your craft. If your purchase does not meet your expectations, our Returns & Exchanges policy is designed with clarity, fairness, and respect for your investment.

This policy reflects our unwavering commitment to integrity, mirroring the reliability we forge into every product, from our Aogami Blue/Super steel knives to our 1000 Grit Whetstones.

Policy Overview & Timeframe

We offer a straightforward returns and exchanges process for most items within 15 days of you receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when it was shipped.

Step-by-Step Return & Exchange Process

1. Contact Us: Within 15 days of delivery, email our support team at [email protected] with your order number and reason for return/exchange.
2. Receive Instructions: We will provide you with an RMA number and the secure return address (which may differ from our business address).
3. Pack Securely: Please repack the item in its original packaging, including all protective materials, manuals, and certificates. Include a copy of your original invoice or packing slip inside the box.
4. Ship the Return: Clearly write the RMA number on the outside of the package. We recommend using a tracked and insured shipping service. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
5. Inspection & Processing: Once received, our team will inspect the item. Upon approval, we will initiate your refund or dispatch your exchange item.

Return & Exchange Application Template

To streamline your request, please use the template below when emailing us. Copy, paste, and fill in the details.

Refunds: Timing & Method

We value your trust and process refunds promptly.

• Timing: Refunds are processed within 5-7 business days after we receive and approve the returned item.
• Method: The refund will be issued to the original payment method used during purchase (e.g., Visa, MasterCard, JCB, PayPal). Please note that depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account.
• Deductions: Original shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost of the replacement item to your address.

Non-Returnable Items

To ensure the safety and integrity of our products for all customers, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

• Custom or Personalised Items: Any item ordered with custom specifications.
• Used Sharpening Stones & Tools: Products such as CERAMIC WATER SHARPENERS and whetstones (e.g., 1000 Grit Whetstones) that show signs of use, as their performance integrity cannot be verified.
• Opened or Used Accessories: Any ACCESSORIES where the hygiene seal or original packaging has been broken.
• Gift Cards.

*This list is informed by the specialised nature of our products, as seen in our menu (e.g., sharpening tools, accessories), which are sensitive to use and handling.

Damaged, Defective, or Incorrect Items

In the rare event you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the product and its packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.