Crafted with the same precision and care as our blades, this policy is designed for the global community of professional chefs, dedicated collectors, and discerning home cooks who trust Knives From Japans. We understand that the tools you choose are an extension of your craft, and we are committed to ensuring your complete satisfaction from delivery to long-term ownership.

Shipping Information

We strive to dispatch your carefully selected tools to you efficiently and securely, no matter where you are in the world.

Order Processing & Delivery Timelines

  • Order Processing: All orders are meticulously prepared and packed within 1-2 business days of payment confirmation.
  • Shipping Methods & Delivery Times:
    • Standard Shipping (Tracked & Insured): We ship via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch. A flat shipping fee of £12.95 applies.
    • Free Shipping: For orders over £50, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after dispatch.
  • Shipping Regions: We ship globally, with the exception of certain remote areas and specific Asian countries due to logistical constraints. Please contact us if you have questions about delivery to your location.
Please Note: The above delivery times are estimates. Customs clearance procedures in your country may cause additional delays, which are beyond our control.

Returns & Exchanges Policy

Our policy reflects our unwavering commitment to integrity, mirroring the reliability we forge into every product, from our Aogami Blue/Super steel knives to our 1000 Grit Whetstones.

Policy Overview & Timeframe

We offer a straightforward returns and exchanges process for most items within 15 days of you receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same pristine condition as when it was shipped.

Step-by-Step Return & Exchange Process

  1. Contact Us for an RMA: You must contact us to request a Return Merchandise Authorisation (RMA) number before sending any item back. Returns sent without an RMA cannot be processed.
    • Within 15 days of delivery, email our support team at [email protected] with your order number and reason for return/exchange.
  2. Receive Instructions: We will provide you with a unique RMA number and the secure return address (which may differ from our business address).
  3. Pack Securely: Repack the item in its original packaging, including all protective materials, manuals, and certificates. Include a copy of your original invoice or packing slip inside the box.
  4. Ship the Return: Clearly write the RMA number on the outside of the package. We recommend using a tracked and insured shipping service. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
  5. Inspection & Processing: Once received, our team will inspect the item. Upon approval, we will promptly initiate your refund or dispatch your exchange item.

Email Request Template

To streamline your request, please use the template below when emailing us.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Knives From Japans Team, I would like to request a return/exchange for my recent order. Order Number: [Please insert] Product Name: [e.g., Aogami Blue/Super 2 Gyuto, 1000 Grit Whetstone] Reason for Request: [e.g., Exchange for different size/model, Change of mind, Item not as described] I have read and understand the Returns & Exchanges policy. Please provide the RMA number and return address instructions. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refunds: Timing & Method

We value your trust and process refunds promptly.

  • Timing: Refunds are processed within 5-7 business days after we receive and approve the returned item.
  • Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, PayPal).
  • Important Notes:
    • Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account.
    • Original shipping costs are non-refundable.
    • For exchanges, we will cover the standard shipping cost of the replacement item to your address.

Non-Returnable Items

To ensure the safety, hygiene, and performance integrity of our specialised products for all customers, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Custom or Personalised Items: Any item ordered with custom specifications.
  • Used Sharpening Stones & Tools: Products such as CERAMIC WATER SHARPENERS and whetstones (e.g., 1000 Grit Whetstones) that show any signs of use, as their performance integrity cannot be verified post-use.
  • Opened or Used Accessories: Any item categorised as ACCESSORIES where the hygiene seal or original packaging has been broken.
  • Gift Cards.

Damaged, Defective, or Incorrect Items

In the rare event you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with clear photos of the product and its packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.

Contact Us for Shipping & Returns

For any questions or to initiate a return, our dedicated team is here to assist you with the precision and care emblematic of our brand.

  • Email: [email protected]
  • Subject Line: Please include “Return/Exchange” and your Order Number.
  • Postal Address (for correspondence only – do not ship returns here without an RMA):
    89 Leeds Rd, Wakefield, GB WF5H 5TG

We are committed to resolving your concerns swiftly and transparently, honouring the trust of our global clientele.